Privacy Policy
Your data privacy is our responsibility. Here's how we protect and manage your information with complete transparency.
Who We Are
Lightaburst is an API and integration testing service company based in Taiwan. We help businesses ensure their digital systems work seamlessly together. This privacy policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
Our business is built on trust. When you share information with us, you're placing confidence in our ability to handle it responsibly. We take that seriously.
Information We Collect
Information You Give Us Directly
- Contact details when you reach out (name, email, phone number)
- Company information for service quotes and contracts
- Technical specifications about your systems during consultations
- Billing information for our services
- Communication preferences and feedback
Information We Collect Automatically
- Website usage data (pages visited, time spent, click patterns)
- Technical information (IP address, browser type, device information)
- Performance metrics when testing your systems
- Error logs and diagnostic data during service delivery
We only collect what we actually need. If we're asking for information, it's because it helps us provide better service or is required for legitimate business purposes.
How We Use Your Information
Your information serves specific purposes in our business relationship:
Service Delivery
We use your technical data to perform API testing, identify integration issues, and provide detailed reports on system performance.
Communication
Your contact information helps us discuss project requirements, share results, and provide ongoing support for your systems.
Business Operations
We process billing information for invoicing and maintain records for accounting and legal compliance requirements.
Improvement
Usage data helps us understand which services are most valuable and how we can improve our testing methodologies.
Your Rights Under Taiwan's Personal Data Protection Act
As a Taiwan-based company, we comply with local data protection laws. You have the right to access, correct, or delete your personal data. You can also restrict how we process your information or request a copy of what we have on file.
Data Sharing and Third Parties
We don't sell your information. Period. However, we do share data in specific circumstances:
Service Providers
We work with trusted partners for hosting, payment processing, and communication tools. These companies only access information necessary for their specific function and are contractually bound to protect your data.
Legal Requirements
If required by Taiwan law or court order, we may need to disclose certain information. We'll notify you when legally permitted and will only share what's specifically requested.
Business Transfers
In the unlikely event that Lightaburst is acquired or merged, your information would transfer to the new entity. You'd be notified well in advance with options for data handling.
Data Security Measures
Protecting your information is part of our professional responsibility. Here's what we do:
| Security Layer | Implementation |
|---|---|
| Data Encryption | All data is encrypted in transit and at rest using industry-standard protocols |
| Access Controls | Role-based permissions ensure only authorized team members access specific information |
| Network Security | Firewalls, VPNs, and regular security audits protect our infrastructure |
| Backup Systems | Regular backups with secure offsite storage prevent data loss |
Our team receives regular training on data handling best practices. We also maintain cyber insurance and incident response procedures should any security issues arise.
Data Retention and Deletion
We keep your information only as long as it's useful or required:
Active Client Data
While we're working together, we maintain all necessary project data for service delivery and support. This includes technical specifications, test results, and communication history.
Post-Project Retention
After project completion, we keep essential records for 3 years for potential follow-up support and legal compliance. Technical test data is typically deleted within 12 months unless you request longer retention for reference.
Deletion Process
When retention periods expire or you request deletion, we permanently remove your data from our active systems and backups within 30 days. Some information may remain in system logs for security purposes but is anonymized.
International Data Transfers
Your data primarily stays within Taiwan. However, some of our cloud services and tools operate from other regions with strong data protection laws (like the EU or US). When data does cross borders, we ensure adequate protection through:
- Contracts with service providers requiring equivalent protection standards
- Use of services certified under international privacy frameworks
- Regular audits of third-party security practices
- Encryption during any data transmission
Cookies and Website Analytics
Our website uses minimal tracking to understand how visitors use our services and improve the experience. We use:
Essential Cookies
These are necessary for the website to function properly - things like remembering your preferences and maintaining security during your visit.
Analytics Data
We collect anonymous usage statistics to understand which content is most helpful and how we can improve our services. This data is aggregated and doesn't identify individual visitors.
You can disable cookies through your browser settings, though this might affect some website functionality.
Updates to This Policy
Technology and regulations evolve, so this policy may need updates. When we make changes, we'll:
- Post the updated version on our website with a new "last updated" date
- Email active clients about significant changes that affect their data
- Provide at least 30 days notice before implementing major policy changes
- Maintain previous versions for reference upon request
Questions About Your Privacy
If you have questions about this policy or want to exercise your data rights, we're here to help.
Email: contact@lightaburst
Phone: +886229636263
Address: No. 163號, Zhongshan Rd, Taoyuan District,
Taoyuan City, Taiwan 330
We typically respond to privacy inquiries within 5 business days. For complex requests involving data access or deletion, please allow up to 15 business days for a complete response.